Yes, Several other customers of this seller have written in their reviews that his customer service has far exceeded their expectations, and in my experience, this is definitely true. He is always very responsive. I feel like I have an ongoing customer relationship with him, and if I buy another doll in the future (which seems likely), he will be my customer as well. All in all, after the purchase process, Jeff remained a resource for me and was a great help as I learned to own and care for the doll.
