Yes, the website is excellent! I purchased my doll in October. The customer service staff walked me through the entire purchase and delivery process, which was very easy. They answered all my questions and refunded the cost of an accessory after I quickly canceled my order. Everything I received was exactly as pictured. I am very pleased with the product. The dolls are beautiful, the molds are well detailed and feel great in my hands. I will be buying a second doll soon. Thank you very much!